Refund policy

Returns for Orders Shipped Within India

At Trayah, we want you to be completely satisfied with your purchase. If your Tunic does not meet your expectations, you may request a return or exchange in accordance with the policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The product is unused, unwashed, and unworn.
The product is returned in its original packaging with all original tags attached.
The item is free from stains, perfume, damage, or alterations.
The product received is damaged, defective, or different from what was ordered.

Please Note: Products returned without their original tags or in used condition will not be accepted.

Shipping charges (if applicable) are non-refundable.

Easy Online Returns & Exchanges

To request a return or exchange:

Contact our customer support within 7 days of delivery.
Share your Order ID, reason for return, and clear images (if the item is damaged or defective).
Once your request is approved, our team will arrange a reverse pickup (where service is available) or provide return shipping instructions.
Pack the product securely in its original packaging with all tags attached.
After we receive and inspect the product, your refund or exchange will be processed.

Refunds

After the returned product passes our quality inspection:

Refunds will be processed within 7–10 business days.
The amount will be credited to the original payment method.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer after receiving the required bank details.

Exchanges

You may exchange your Tunic for:

A different size (subject to availability).
Another Tunic of equal or higher value (price difference, if any, must be paid).

Exchange requests must be made within 7 days of delivery.

Damaged or Incorrect Products

If you receive:

A damaged product,
A defective product, or
The wrong item,

please contact us within 48 hours of delivery with your Order ID and product images. Our support team will assist you with a replacement or refund.

Non-Returnable Items

Returns or exchanges will not be accepted if:

The product has been worn, washed, or altered.
Original tags or packaging are missing.
The return request is made after 7 days of delivery.
The product is damaged due to misuse or improper handling after delivery.

International Orders

At present, Trayah does not offer returns or exchanges for international orders.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Our customer support team will review your request and provide the appropriate assistance.