Registration and My Account
Q: Do I have to register to shop at www.trayahhouse.com?
Yes, we offer shopping as guest. You can select guest option and start shopping at www.trayahhouse.com.
Q: How do I register?
To register, please click on the register link at our site. After registration is completed, you are entitled to receive regular updates and earn reward points for every purchase made at www.trayahhouse.com.
Q: Do I have to disclose my e-mail ID and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
Q: Is my personal information secure at www.trayahhouse.com?
Absolutely. Please see our Privacy Policy for more.
Q: Are there any charges for registration?
There are no charges for registration on www.trayahhouse.com.
Q: Will my registration expire?
No, a lifetime registration never expires.
Q: How do I get a new password?
Click on 'Forgot Password' option available on the Sign In / Register page and a link to reset your password will be sent to your registered email ID.
Q: Can I edit my personal information?
Yes, you can edit your personal information in the 'My Account' section.
Our Product
Q: What kind of products do you sell online?
We offer apparel for women from our main line; styles include fusion dresses, tops & shirts, bottoms, jackets, bags and other accessories.
Q: How do I know my size?
Please refer to the Size Chart provided on every product page. We follow standard UK sizing; you can check your measurements with our size chart for US and any other international sizes as well.
Guarantee
Q: How do I avail guarantee for your services?
Click on the 'Track Order' option under the My Account section.
Delivery
Q: I am based out of India and I want to place an order for a delivery in India. Is it possible?
Yes, it is possible. Please refer to our Shipping Policy.
Q: Do you deliver out of India?
Yes, we deliver all over the world, except in Mauritius and Russia.
Q: What if I am not available when you deliver the merchandise?
Courier companies usually call the customer to check their availability in case the delivery fails, the order will be re-dispatched after taking acceptance instructions from the customer.
Q: Can I change the shipping address of the order?
Yes, you can change the shipping address before your order is shipped. Kindly contact our customer support team immediately to ensure the changes before dispatch.
Q: How do I return a product?
Kindly read the Return Policy under RETURNS & EXCHANGE.
Q: Can I book an order for delivery to more than one address?
No, you have to place separate orders for different shipping addresses.
Q: What are the shipping charges or are there any additional charges?
Free shipping is available on all products across India, subject to a minimum order value. A non-refundable shipping fee of INR 100 will be applied on orders below INR 1000. We also offer free shipping for international orders above USD 100 (or minimal fee of USD 20 is charged on orders under 100).
Q: How can I track my order?
You will receive an email with tracking details once your order is dispatched from our facility. You can track your order status using the tracking details on the respective courier partner's website.
Q: What is the estimated delivery time for an order?
We deliver within 4-5 business days.
Q: What should I do if I receive a different item/size from the one that I have ordered?
If the wrong order has been delivered to you, please contact our Customer Care within 24 hours of receiving the delivery.
Order and Payment
Q: How do I make a payment?
We accept Master Card, Visa credit cards, Net Banking, and cash on delivery for orders shipping across India.
Q: Do you accept payment through Cheque / Demand Draft?
No, we do not accept payment through Cheque or Demand Draft.
Q: What happens if my credit/debit card has been compromised while making a payment online?
We do not store/save your credit card information. If you suspect any misuse, please inform your bank immediately.
Q: What happens if the merchandise ordered is out of stock?
If the product you ordered is out of stock, you will be informed immediately and we will refund the full amount if your order was prepaid.
Q: Is there a limit on the quantity that I can order?
No, there is no limit.
Q: Can I cancel an order?
Yes, you may cancel an order fully or partially within 24 hours of placing the order by contacting Customer Support.
Q: What if I find my order is received in a damaged condition?
If you notice that your order is damaged or tampered with, kindly refuse to accept the delivery and return it to the courier personnel with the original packaging intact. Please get in touch with our Customer Care immediately.
Getting In Touch With Us
Q: How do I get in touch with www.trayahhouse.com?
You can get in touch with our Customer Support Team on +91 9274743887 (Monday to Saturday from 09:30 AM – 07:00 PM IST except public holidays) or email us at shop.trayah@gmail.com.